Caseworker, Patient Support and Services

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🕒 6 days ago

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows • Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression • Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes • Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control • Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity • Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution • Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required • Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred

🏖️ Benefits

• Health insurance • Dental care • Vision care • Flexible work arrangements • Professional development opportunities • Paid parental leave • Paid caregiver leave • Backup dependent care • Adoption assistance • Infertility coverage