Cencora
10,000+ employees
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.
Senior Manager, Customer Relationship Management
Job not on LinkedIn
🕒 Yesterday
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Cencora
10,000+ employees
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.
📋 Description
• Manages the execution of CRM programs, contact strategies, and lifecycle campaigns across relevant customer channels to improve retention, engagement, and service effectiveness. • Develops customer segments, journey rules, and personalization approaches to support targeted communications and more relevant customer experiences. • Oversees CRM platform administration, data quality, and integration with customer support and related operational systems to improve accuracy, visibility, and process efficiency. • Analyzes customer, campaign, and service data to identify trends and recommend improvements in automation, self-service, and proactive support. • Collaborates with marketing, sales, service, product, and analytics teams to align CRM priorities, customer journeys, and operational processes with business goals. • Leads the adoption of CRM workflow enhancements and manages privacy-conscious practices to support scalable execution and customer trust. • Manages team performance, workload prioritization, and talent decisions to sustain delivery quality and build capability within CRM operations.
🎯 Requirements
• Bachelor's degree in marketing, business administration, communications, customer management, or a related field, or equivalent experience required. • 7+ years of experience in customer relationship management, lifecycle marketing, retention marketing, customer operations, or a related field required. • 3+ years of experience in a management capacity required. • Certification in CRM platform administration, customer service platforms, or project management preferred.
🏖️ Benefits
• Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
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