Telehealth Nurse Educator, R.N.

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🔥 20 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Staff telephone consumer support position in a call center environment for patients, providers, or field team members • Accepts inbound calls and makes outbound calls to patients or other parties based on program requirements • May provide disease process and drug support education per approved call guides/scripts • May provide emotional support to patients and caregivers • Assess patient risk for compliance and adherence to treatment regimen identifying barriers to care and referring to additional support services • Receives notification through various channels to provide information about the product, program, send out information kits if needed, and management advice for any side effects per program business rules • Enter consumer activities accurately in CRM data base as outlined in business rules • Ability to work within and document reportable activities timely and accurately in Clinical Data Base following business rules and defined scripting. • Intakes and reports adverse events as directed • Accountable for being flexible during program developments and with changing program needs • May support on-call after-hours nursing activities.

🎯 Requirements

• Registered nurse possessing a current license issued by a state or jurisdiction within the United States, and unrestricted in any state • Experience with and/or potential to provide high quality customer service • 3 years nursing experience preferred • Telephonic experience a plus • Excellent oral and written communication skills • Excellent interpersonal skills • Ability to use a computer for data collection proficiently • Must be highly organized and self-directed.

🏖️ Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture • Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. • Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities.