Bilingual Student Advisor – EST Time Zone Required

🕒 May 13

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Provide exceptional customer service by actively listening, empathizing, and responding to customers’ needs. • Handle a high volume of inbound & outbound phone calls throughout the day. • Advocate for customers by understanding their challenges, addressing concerns thoroughly, and guiding them through next steps.

🎯 Requirements

• 1-2 Years Experience in Customer Service • Availability to work from Monday to Friday between the hours of 8:30AM and 5:00PM EST • Required: Bilingual – Fluently Speak, Read, and Write in Spanish/English

🏖️ Benefits

• health insurance • flexible work arrangements