Cennox
B2B • Security • Technology
Cennox is a managed service partner that collaborates with leading businesses to drive transformational growth and operational efficiency. The company specializes in providing services across facilities, security, and technology domains. Cennox offers comprehensive solutions, from facility design and redevelopment to security innovation and technology infrastructure support. With a global presence, Cennox prides itself on its customer-first approach, ensuring excellence in every project. Trusted by a diverse range of clients, Cennox aims to be the singular partner needed for businesses navigating change in these sectors.
Call Center Agent
Job not on LinkedIn
August 29
Cennox
B2B • Security • Technology
Cennox is a managed service partner that collaborates with leading businesses to drive transformational growth and operational efficiency. The company specializes in providing services across facilities, security, and technology domains. Cennox offers comprehensive solutions, from facility design and redevelopment to security innovation and technology infrastructure support. With a global presence, Cennox prides itself on its customer-first approach, ensuring excellence in every project. Trusted by a diverse range of clients, Cennox aims to be the singular partner needed for businesses navigating change in these sectors.
📋 Description
• Accept and process emails/service requests/updates from clients or technicians via phone and/or email • Accurately document call information in database • Update customer with service status and call completion information • Solicit client/customer feedback to improve customer service • Troubleshoot service tickets and determine resolution • Escalate issues to appropriate department • Transfer/update service call information to and from clients and technicians • Communicate essential information to co-workers and other departments • Call management/navigation to ensure ETA and SLA adherence by contract requirements to clients • Stay current with emails, procedural updates, and call handling documentation
🎯 Requirements
• Previous experience in a call center, preferred • High school diploma or equivalent • Proficient in Microsoft applications: Windows, Word, Outlook, Excel • Clear verbal and written communication; effective listening • Ability to multitask in a fast-paced environment • Willingness to work weekends and holidays, overtime may be required on an as-needed basis • Schedule flexibility during Paid Time Off may be required to cover shift variance • Data entry accuracy and confidentiality • Basic typing and computer skills
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