Service Channel Manager

Job not on LinkedIn

September 25

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

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Cennox

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B2B • Security • Technology

Cennox is a managed service partner that collaborates with leading businesses to drive transformational growth and operational efficiency. The company specializes in providing services across facilities, security, and technology domains. Cennox offers comprehensive solutions, from facility design and redevelopment to security innovation and technology infrastructure support. With a global presence, Cennox prides itself on its customer-first approach, ensuring excellence in every project. Trusted by a diverse range of clients, Cennox aims to be the singular partner needed for businesses navigating change in these sectors.

1001 - 5000 employees

🤝 B2B

🔐 Security

💰 Venture Round on 2018-09

📋 Description

• Receive, review, and triage incoming service calls via Service Channel and Oracle • Dispatch service requests promptly to appropriate Field Managers and Technicians • Enter and maintain accurate notes and updates in both systems throughout the service lifecycle • Collaborate closely with Field Managers to assign appropriate technicians and schedule work to meet customer needs • Liaise with customers and Project Managers to coordinate quotes when required • Ensure all parties are informed of work order statuses, delays, or escalations • Manage and maintain spreadsheets and other documents related to service request tracking • Verify work completion details with service personnel and accurately close out service calls in Oracle and Service Channel with required documentation and notes • Perform other duties as assigned

🎯 Requirements

• Minimum of 2 years’ experience in service coordination, dispatch, or facilities support • Proficient in Microsoft Office Suite (Excel, Word, Outlook) • Experience with Service Channel and/or Oracle systems preferred • Strong communication and organizational skills • Ability to prioritize tasks in a fast-paced, service-driven environment • Comfortable working with teams and vendors primarily in Eastern Standard Time (Ohio/GA focus) • Subject to pre-employment, random, reasonable suspicion, and post-accident drug and alcohol testing per company policy • Employment eligibility verification via E-Verify • Vision correctable to 20/20 • Finger dexterity for keyboarding and computer usage • Ability to sit or stand and stay focused for long periods • Ability to bend, lift, and drive

🏖️ Benefits

• Rewarding careers with a growing company • Opportunity to join nationwide network of field technicians or positions at offices and warehouses • Inclusive environment (Equal Opportunity Employer) • E-Verify participation to confirm identity and employment eligibility • Transparency about use of JazzHR’s TalentFit AI tool in hiring