Centene Corporation
Healthcare Insurance • Non-profit • Social Impact
Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.
Manager, Crisis & Call Center Operations – Social Work
Job not on LinkedIn
November 27
Centene Corporation
Healthcare Insurance • Non-profit • Social Impact
Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.
📋 Description
• Manage the implementation, maintenance and evaluation of organizational goals and strategies within the call center environment • Manage daily operations of 24 hour, seven days a week call centers • Mentor subordinate site management in effective leadership and management skills • Serve internal and external customers through oversight of service delivery to exceed quality audit goals • Mentor call center leadership towards optimal management practice and skill development • Build effective workforce through identification of key characteristics for call center roles • Ensure sufficient staffing to meet contractual, quality and compliance goals • Oversee planning and delivery of training and orientation of staff • Develop, implement and monitor performance standards for staff • Resolve client-based or contractual issues as a liaison
🎯 Requirements
• Bachelor’s degree in Nursing or other related field • Clinical license • 5+ years of management experience • Experience in behavioral health • Previous experience in a crisis call center environment • Must have one of the following: RN, Licensed Professional Counselor, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, Licensed Psychologist, or Licensed Independent Substance Abuse Counselor
🏖️ Benefits
• competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules
Apply NowSimilar Jobs
November 25
Remote Telehealth Triage Nurse position supporting veterans and their families from home. Requires experienced RN with acute care experience and passion for service.
November 25
Group Sales & Service Agent responsible for managing group cruise reservations and providing exceptional support to travel partners and guests. Ensure seamless booking experiences and maintain high-quality service.
November 25
Contact Center Specialist coordinating patient appointments for Urology Clinics of North Texas. Provide exceptional customer service while managing scheduling and administrative tasks.
November 25
Debt Collection Representative for MBA Consult US LLC managing inbound and outbound calls. Responsible for negotiating payment arrangements and resolving outstanding cases with professionalism and empathy.
🇺🇸 United States – Remote
💵 $23 - $29 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🗣️🇪🇸 Spanish Required
November 25
Customer Service Agent assisting inbound customer interactions using provided systems to resolve issues. Handling calls professionally while maintaining performance targets for leading brands.