Call Center Representative

Job not on LinkedIn

🕒 4 days ago

🗣️🇰🇷 Korean Required

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Logo of CENTERLIGHT

CENTERLIGHT

1 - 10 employees

Founded 2012

🔧 Hardware

🤝 B2B

🛍️ eCommerce

Hardware • B2B • eCommerce

CENTERLIGHT is an award-winning architectural LED lighting company based in Marina Del Rey, CA that designs, engineers and supplies custom and premade LED linear fixtures, magnetic track systems, ring lights and RGB lighting solutions for commercial, residential and marine projects. Founded in 2013, the company provides lighting design services, project support and direct sales to architects, developers, builders, retailers, hospitality clients and homeowners, emphasizing high-CRI, energy-efficient LED products and fast shipping from California.

📋 Description

• Manage a high volume of inbound and outbound calls in a timely and professional manner. • Provide exceptional customer service, scheduling appointments, answering inquiries. • Assist patients and their families with accurate information regarding services. • Handle incoming and outgoing calls efficiently while maintaining a professional demeanor. • Schedule patient appointments accurately using the organization's electronic medical record (EMR) system. • Respond to patient inquiries regarding services, appointment availability, billing. • Document all patient interactions and maintain accurate call records.

🎯 Requirements

• Associate degree preferred or equivalent relevant call center years of experience preferred. • Able to pass a typing test with at least 40 WPM. • Bilingual Requirement: Korean • 1 – 2 years experience in customer service, quality, and/or auditing experience. • Excellent written and verbal communication skills. • Ability to thrive in a fast-paced environment and meet assigned deadlines. • Excellent organizational skills, accuracy, and attention to detail. • Ability to operate both independently and collaboratively as required. • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

🏖️ Benefits

• Home Office Equipment Reimbursement • Remote Work & Equipment Requirements • Eligibility for a one-time reimbursement of up to $600 for approved home office equipment expenses after 6 months of employment

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