Technical Support Specialist

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Team Centro

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ortnec holdings is a group of companies developing SAAS platforms for the online entertainment industry. These services include content licensing market, content syndication marketplace, content storage platform as well as billing for online services.

📋 Description

• Onboard new clients and helps them integrate our API & launch payment methods • Investigate client-reported incidents & assist with questions via ticketing system • Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch) • Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues • Escalate requests to appropriate teams and facilitate/track them through resolution • Contribute to internal documentation

🎯 Requirements

• Experience in payments, fintech, e-commerce • Strong analytical, pattern recognition and problem-solving skills • Basic understanding of card payments workflow and 3D Secure • Basic understanding of APIs, HTTP requests, JSON, and web technologies • English level - B2-C1 (written and spoken) • Manage multiple requests and priorities simultaneously • Strong attention to detail and ability to solve problems individually • Adaptability to new patterns, quick-learner • Comfortable working with SLAs/ticketing systems such as Jira. • Nice to have: Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana) • Nice to have: Experience with API testing tools (e.g. Postman)

🏖️ Benefits

• Stable salary and official employment • Paid time off and holiday gifts • Corporate insurance and English courses (after the probation period) • Opportunity to join a growing international payments business • Flexible work environment • Career growth