Seasonal Call Center Coordinator

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🕒 May 6

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Centro Benefits Research

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

Consulting • Healthcare Insurance • Technology

Centro Benefits Research is an ancillary benefits consulting and technology firm that enables brokers and carriers to deliver optimal outcomes for their customers. With its deep industry knowledge and expert consulting, Centro focuses on enhancing client outcomes while increasing agency revenue and reducing operating costs. The firm's technology solutions streamline the quoting process and provide brokers with tools to manage their business efficiently, leading to improved proposal accuracy and quicker turnaround times.

📋 Description

• Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently • Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience • Handle and manage inbound and outbound calls as assigned • Multitask effectively while maintaining quality on assigned calls • Monitor and update customer and employee schedules, including conducting reviews during audits • Update census engagement details for new hires • Generate and send tickets for additional outreach in accordance with client guidelines • Provide accurate information to employees who call in, while recording and managing outreach activities • Collaborate with team members to ensure adequate phone coverage and availability • Maintain a professional and distraction-free remote work environment

🎯 Requirements

• High School Diploma or equivalent is required • A minimum of one year of customer service experience is preferred • Exceptional verbal and written communication skills • Strong interpersonal, negotiation, and conflict-resolution abilities • Excellent organizational skills and attention to detail • Proficiency in multitasking while managing routine tasks • Strong analytical and problem-solving capabilities • Ability to prioritize and delegate tasks appropriately • Professionalism, integrity, and commitment to confidentiality • Ability to work efficiently from home using provided communication platforms • Reliable and consistent internet connection • Proficiency with Microsoft Office Suite, Google Workspace, or similar tools • Flexibility to perform other duties as assigned

🏖️ Benefits

• health, wellbeing, retirement, and other financial benefits • paid time off • overtime pay for non-exempt employees • robust learning and development programs • reimbursement of job-related expenses per the company policy • employee perks and discounts