Partnership Development Manager – CPaaS

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CEQUENS

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Telecommunications • Artificial Intelligence • API

CEQUENS is a leading communications and engagement solutions provider, offering a comprehensive suite of products including omnichannel chat, multi-factor authentication, targeted messaging, AI-powered bots, location-based advertising, IVR, and communication APIs integrating SMS, voice, and various messaging platforms such as WhatsApp and Instagram. CEQUENS facilitates secure and reliable communications across industries such as BFSI, retail, logistics, delivery, and healthcare. Known for their robust infrastructure, scalable services, and global reach, CEQUENS helps organizations enhance customer engagement, streamline communications, and improve operational efficiency using advanced AI and communication technologies.

51 - 200 employees

Founded 2015

📡 Telecommunications

🤖 Artificial Intelligence

🔌 API

💰 $1M Series B on 2019-09

📋 Description

• Identify and target potential ISV’s and Global System partners through research, outbound prospecting, and managing inbound leads • Build relationships through in-depth discussions to assess fit and present the partner program • Coordinate technical vetting, manage contracting, and organize top-level meetings for partner alignment. • Lead and coordinate onboarding sessions, covering orientation, sales, marketing and customer success enablement • Activate partner profiles, provide access rights, and guide partners through success tools • Ensure regular communication and engage partners in company events and updates • Collaborate on business and marketing planning, account mapping, and lead generation with partners • Regularly review sales pipelines and coordinate training to enhance partner capabilities • Work closely with customer success to address partner needs and maintain satisfaction • Facilitate alignment between partners and sales teams, managing lead handoff and ensuring smooth collaboration • Handle escalations from partners, resolving technical and commercial issues promptly • Train sales teams on effective partnership engagement and protocols • Accurate tracking of leads and opportunities from Partners • Organize regular calls to maintain alignment between partners and internal teams

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field • MBA is a plus • 5+ years of experience in partner development with ISV’s and Global System partners, business development, or a related role within the CPaaS or SaaS business • Proven track record in managing strategic partnerships with ISV’s / Global System partners and driving business growth • Strong negotiation and relationship management skills • Excellent communication skills, both verbal and written • Ability to analyze market trends and adapt strategies accordingly • Experience in working with cross-functional teams and managing complex projects • Proficiency in CRM software and Microsoft Office Suite