Technical Architect – Dynamics 365

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🕒 March 18

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CES Family of Companies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Food & Beverage

CES Family of Companies is a collection of strong brands focusing on providing food equipment, supplies, and services across the Midwest. The company serves a variety of food-related markets, including restaurants, grocery stores, convenience stores, and meat processing facilities. By maintaining independent brands while sharing best-in-class resources, CES Family of Companies aims to enhance customer value and operational efficiency in the foodservice industry.

📋 Description

• Design, develop, and customize solutions in Dynamics 365 CE Customer Service & Omnichannel • Build and deploy PVA chatbots integrated with Customer Service channels • Configure and support Contact Center service flows (voice, chat, email, social channels) • Collaborate with functional consultants to translate business requirements into technical solutions • Ensure compliance with security roles and access control in CE applications • Provide technical support, troubleshooting, and performance optimization

🎯 Requirements

• Last 3 to 5 projects on Customer service/omnichannel/PVA agent, Contact center projects • Certified professional • Strong hands-on experience in Dynamics 365 Customer Service module • Expertise in Omnichannel for Customer Service (routing, workstreams, channels, agent experience) • Development and customization using Power Virtual Agents (PVA) for chatbot solutions • Experience integrating and configuring Contact Center solutions (service-only focus, no ERP/Finance modules) • Proficiency in Power Platform (Dataverse, Power Automate, Canvas/Model-driven apps) • Knowledge of custom plug-ins, workflows, PCF controls, and ribbon customization • Familiarity with Azure services for extending Dynamics 365 capabilities • Microsoft certifications in Dynamics 365 Customer Service / Omnichannel / Power Platform • Prior experience in large-scale contact center implementations • Strong communication and stakeholder management skills

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development