Billing Technical Analyst I

Job not on LinkedIn

🕒 November 23, 2025

🏄 California – Remote

🏄 California – Remote

💵 $78.5k - $83.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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California FAIR Plan Association

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1968

Insurance

California FAIR Plan Association is an insurance organization that provides basic fire insurance coverage for high-risk properties in California when traditional insurance companies will not offer coverage. The FAIR Plan includes dwelling coverage for owner- or tenant-occupied dwellings with up to four family units, as well as commercial coverage for business-owned buildings. They also offer earthquake insurance through the California Earthquake Authority. The organization helps Californians access necessary fire insurance via licensed brokers and is essentially a temporary insurance solution when coverage is unavailable from traditional insurers.

📋 Description

• Assist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing. • Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects. • Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed. • Investigate and resolve billing system discrepancies and errors. • Collaborate and communicate with other departments to ensure billing accuracy. • Ensure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations. • Identify and recommend opportunities for improvements to billing policies and procedures. • Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics. • Monitor billing invoices and forms generation cycles and alert management of failures. • Manage ad hoc customer billing and respond to customer inquiries regarding bills. • Provide coverage for team members as needed. • Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes.

🎯 Requirements

• Bachelor’s degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required. • 1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I). • Strong analytical and problem-solving skills. • Excellent oral and written communication skills. • Excellent technical skills, including Understanding of Billing workflows of Duck Creek or other Proprietary billing systems., Ability to write clear documentation for billing processes, system configurations, and audit trails. • Proficient with SQL preferred. • Detail oriented and comprehensive documentation skills. • Excellent time management skills. • Advanced Excel and Word skills. Power Query, Index Match, nested If functions preferred.