CG Tech Services
Cybersecurity • SaaS • Compliance
CG Tech Services is an IT service provider based in Seattle, WA, specializing in business technology support and cybersecurity services. The company offers flat fee business IT services that include proactive monitoring and 24/7 support, security updates, data backup, and recovery. CG Tech Services also provides cloud computing solutions, VoIP services, and regulatory compliance to help businesses meet legal data security requirements. With a focus on customer service and attention to detail, they aim to resolve technical issues efficiently and propose effective IT solutions. Additionally, the company is committed to environmental responsibility by incorporating energy-efficient practices and supporting green power alternatives.
Senior Systems Administrator
November 25
CG Tech Services
Cybersecurity • SaaS • Compliance
CG Tech Services is an IT service provider based in Seattle, WA, specializing in business technology support and cybersecurity services. The company offers flat fee business IT services that include proactive monitoring and 24/7 support, security updates, data backup, and recovery. CG Tech Services also provides cloud computing solutions, VoIP services, and regulatory compliance to help businesses meet legal data security requirements. With a focus on customer service and attention to detail, they aim to resolve technical issues efficiently and propose effective IT solutions. Additionally, the company is committed to environmental responsibility by incorporating energy-efficient practices and supporting green power alternatives.
📋 Description
• Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services. • Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference. • Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines. • Use ticketing system to communicate with clients, manage schedule and workload, and to compile detailed notes. Answer phones to assist clients with technical issues. • Contribute to internal documentation and knowledge bases to support team development and faster issue resolution. • Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction. • Operate as part of the team responsible for the continued maintenance, operation, and security of client systems. • Implement support tools and automation required to deliver on SLAs. • Participate in shared 24x7 weekly on-call schedules. • Complete other duties as assigned.
🎯 Requirements
• Service-oriented, collaborative approach to client and teammate relationships. • Excellent spoken and written English communication skills, with the ability to relay advanced technical information to a technical audience. • Must be detail-oriented; provide consistent and timely follow-through and documentation. • Exemplary customer service skills, preferably with experience supporting external clients. • Ability to work under deadline and on schedule and to plan work so that it is completed on time. • Able to take the lead when needed, accept direction and feedback, and function as a member of a team. • Ability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8-5) and some after hours for emergencies, projects, or maintenance. • Strong proficiency in Windows Server environments (Active Directory, DNS, DHCP). • Experience with virtualization technologies (VMware, Hyper-V). • Solid understanding of networking concepts (TCP/IP, routing, switching, firewalls). • Familiarity with cloud platforms (Azure, AWS) and modern IT service management tools. • Minimum 5+ years in technical support roles, with at least 2 years handling Level 2/3 escalations and project work. • Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or similar are highly desirable. • Excellent problem-solving and analytical skills. • Strong communication skills for both technical and non-technical audiences. • Ability to work independently and manage priorities in a remote environment.
Apply Now