Vice President, Client Services

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November 7

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CG Life

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Healthcare Insurance • Pharmaceuticals • Marketing

CG Life is a digital marketing and communications agency specializing in healthcare and life sciences. The company aims to support innovators in the field of rare disease medicine, helping them bring their products to market effectively through branding, medical communications, omnichannel marketing, and patient engagement. CG Life leverages expertise in strategy, science, creativity, and data to deliver solutions tailored to the needs of scientists, physicians, and entrepreneurs. Guided by the mission to make life-saving medical innovations accessible, CG Life partners with clients from initial innovation to clinical adoption, shaping brands and accelerating market presence.

51 - 200 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Quickly form relationships with new business wins and lead the team in best practices for building and sustaining client trust. • Maintain long-term client relationships and cultivate a network of clients who are eager to work with CG Life as they move through their careers. • Confidently manage client escalations or difficult conversations with diplomacy and professionalism. • Demonstrate a proven track record of organic growth and lead upsell opportunities across the book of business. • Identify and pursue opportunities for growth within existing accounts and across connected client organizations. • Lead pitch teams and oversee all aspects of new business opportunities. • Oversee revenue and forecast reporting for a multi-account portfolio, ensuring accuracy and sound financial management. • Report to leadership and finance on key financial metrics for assigned accounts. • Provide strategic oversight across all core elements of agency work, including planning, launches, digital, media, and integrated communications. • Serve as a tone-setting leader and escalation point across the organization. • Partner with agency leadership to ensure on-time, on-budget, and on-strategy delivery of all client work. • Demonstrate inspiring and motivating leadership that empowers teams and elevates client work. • Guide strategic recommendations rooted in deep understanding of the client’s business, market dynamics, and challenges. • Model confidence, polish, and collaboration to foster credibility and trust with clients and internal teams. • Build strong relationships across all functional leads (science, strategy, creative, and operations). • Foster collaboration, transparency, and camaraderie across the CG Life team. • Act as an agency leader demonstrating sound business judgment and prudent financial decision-making. • Keep senior management informed of account status, challenges, and key milestones, engaging them when appropriate. • Apply deep understanding of business trends, insights, and brand launch best practices to guide strategy. • Oversee staffing, management, and leadership of the assigned account team. • Develop and mentor team members, supporting their career growth and professional development. • Provide coaching and leadership that strengthens team performance and agency culture.

🎯 Requirements

• 15+ years of client service experience in the advertising industry. • 10+ years of pharmaceutical advertising experience • Expertise in patient-focused communications, brand launch strategy, and integrated campaign development. • Strong background in both traditional and innovative, nontraditional campaign execution. Must have experience with broadcast/TV. • Confident, polished, and highly collaborative communicator with proven leadership in managing complex client relationships.

🏖️ Benefits

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions • 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan • Parental Leave. Generous paid time off for parents to bond with their newest addition • Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers. • And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!