Technical Account Manager

🕒 April 20

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Chainalysis Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔌 API

💳 Fintech

🔒 Cybersecurity

💰 $170M Series F on 2022-05

API • Fintech • Cybersecurity

Chainalysis is the leading blockchain data platform that provides blockchain intelligence solutions for various sectors, including law enforcement, regulators, financial institutions, and centralized exchanges. The company helps organizations tackle crypto challenges, ensure compliance with regulations, and mitigate risks associated with cryptocurrency transactions through its innovative solutions and insights. With an R&D hub known as Chainalysis Labs, the company is dedicated to advancing blockchain intelligence and supporting a safer digital economy.

📋 Description

• Lead technical onboarding and post‑sales implementation of Chainalysis solutions for assigned customers, from discovery through go‑live and stabilization. • Design and configure integrations, APIs, data feeds, and workflows that align Chainalysis products with each customer’s architecture, use cases, and compliance requirements. • Monitor product usage, SLAs, and key technical health metrics; proactively identify risks, drive issue resolution, and surface optimization opportunities. • Share best practices, enablement content, and technical guidance that help customers deepen adoption and discover new use cases across investigations, compliance, and risk teams. • Act as the primary technical point of contact for your accounts, coordinating with internal Product and Engineering teams on escalations, roadmap feedback, and customer-driven improvements. • Partner with Customer Success Managers and Account Executives to support renewals and expansions by providing credible technical input, ROI evidence, and solution recommendations. • Occasionally travel to customer sites or regional events to support key deployments, workshops, and executive briefings.

🎯 Requirements

• Experience in customer-facing technical roles such as Technical Account Manager, Professional Services Consultant, Solutions Architect, or Sales Engineer in a B2B software environment. • Hands-on experience implementing or supporting enterprise software in production environments (e.g., operating systems, virtualization, databases, networks, security tools). • Strong proficiency with APIs, scripting, and data querying (e.g., writing scripts, regular expressions, SQL) to troubleshoot, integrate, and extend software solutions. • Demonstrated ability to translate between technical and business stakeholders, simplifying complex concepts and influencing decision-makers at multiple levels. • Proven track record of building long-term, trust-based customer relationships and driving successful adoption of technical products over time. • Comfort working in a fast-paced, high-growth, and ambiguous environment, with a strong sense of ownership and a “customer-obsessed” mindset. • Fluent in both English and Italian.

🏖️ Benefits

• Flexible working arrangements