People Systems Analyst

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Chainlink Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💸 Finance

💳 Fintech

🌐 Web 3

Finance • Fintech • Web 3

Chainlink Labs is a leading player in the field of decentralized finance (DeFi) and blockchain technology. The company is pioneering the use of decentralized systems to facilitate onchain transactions for financial institutions and marketplaces. By collaborating with financial market infrastructures, asset managers, and top DeFi protocols, Chainlink Labs is driving the transition to a tokenized asset economy and aims to become the global standard for onchain finance. With expertise in cryptography and a robust track record in security, Chainlink Labs provides a platform that powers a global system of onchain finance.

📋 Description

• Systems Support: Administer Workday, Ashby, Pave, Lattice, and CompLink; resolve support requests with high responsiveness and ownership • Documentation & SOPs: Author clear, structured documentation including SOPs, solution descriptions, change management materials, and process guides • Continuous Improvement: Track support patterns, identify root causes, and partner with senior team members to drive lasting improvements • Data & Reporting: Build and maintain reports/dashboards; support data loads, audits, and compensation workflows • AI & Automation: Contribute to team AI initiatives, including agentic workflows and automation projects • Stakeholder Collaboration: Partner with HR, Recruiting, and Compensation teams to understand needs and deliver timely solutions

🎯 Requirements

• Bachelor's degree in Computer Science or related technical discipline or equivalent experience • 1–3 years in a technical, systems, or analytics role (internship experience is also welcome) • Self-sufficient: You solve problems using available resources before escalating; you come with context and proposed solutions • Customer-focused: You treat every request with urgency and care; stakeholders can count on your responsiveness • Detail-oriented: You manage multiple tickets without losing track; you're organised and thorough • Improvement-minded: You don't just close tickets—you identify patterns, root causes, and lasting solutions • Clear writer: You produce documentation that's structured, accessible, and genuinely useful to both technical and non-technical audiences • Collaborative: You work well with systems administrators and senior team members, seeking input and acting on feedback • Naturally curious: You're motivated to learn new tools, read documentation, and figure things out independently • Coursework or knowledge in databases, systems design, APIs, or data structures • Familiarity with HRIS, ATS, or HR analytics tools • Experience with REST APIs, JSON/XML, Asana, Jira, or Web3 concepts

🏖️ Benefits

• Long-term incentives and comprehensive benefits