Support Engineer

🔥 1 hour ago

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Chalk

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Chalk is an AI data platform that provides real-time feature store and model/agent infrastructure for building, testing, and serving low-latency machine learning and LLM-powered applications in a customer's cloud. Chalk Compute offers time-traveling agent sandboxes, idiomatic Python feature pipelines, a Rust-based runtime for high-throughput parallel execution, and real-time serving with offline/online unification, observability, and deploy-to-your-own-infrastructure controls. Typical use cases called out include fraud/risk, payments, underwriting, recommender systems, and predictive maintenance.

📋 Description

• Provide front-line technical support to Chalk customers, diagnosing and resolving technical issues promptly. • Collaborate with Engineering to escalate and resolve complex issues effectively. • Develop deep product knowledge to help customers maximize value from Chalk. • Document solutions, create knowledge-base articles, and share insights to prevent recurring issues. • Identify opportunities to enhance product reliability, usability, and customer satisfaction.

🎯 Requirements

• Technical background with experience in technical support or software engineering. • Proficiency in Python and SQL. • Strong troubleshooting, problem-solving, and analytical skills. • Exceptional written and verbal communication skills. • Ability to collaborate effectively with both technical and non-technical teams. • Previous experience in customer-facing technical roles is highly desirable. • Bachelor's degree in Computer Science or equivalent

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development