Chapman Management Group
11 - 50 employees
With more than 25 years of investment brokerage, development and property management experience in Arizona, Chapman Management Group has been an integral partner in the growth of Tucson.
Collections & Subsidy Coordinator, Latin America
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Chapman Management Group
11 - 50 employees
With more than 25 years of investment brokerage, development and property management experience in Arizona, Chapman Management Group has been an integral partner in the growth of Tucson.
📋 Description
• Track resident balances and identify accounts that meet thresholds for delinquency action. • Coordinate with attorneys regarding filings, legal notices, and eviction proceedings. • Draft and issue delinquency letters, pay-or-quit notices, and other required resident communications. • File and track eviction cases, ensuring all required steps and deadlines are met. • Support post-eviction processes including move-out reconciliation and collection referrals. • Monitor and report on delinquency trends across the portfolio. • Track all subsidy-related activity across properties, including vouchers, HAP contracts, and agency payments. • Coordinate with housing subsidy agency caseworkers on behalf of property management. • Crack and enter subsidy payments into the property management system and update resident ledgers accordingly. • Complete and submit required paperwork packets to housing agencies (inspections, rent increases, recertifications, etc.). • Monitor subsidy payment schedules and follow up on missing or delayed payments. • Assist with annual and interim recertification processes for subsidized residents. • Stay current on agency requirements and program updates. • Maintain organized records of all delinquency activity, legal filings, subsidy accounts, and correspondence. • Update property management software with delinquency status, payment activity, and case notes. • Communicate regularly with property managers regarding resident account status and subsidy matters.
🎯 Requirements
• Prior experience in property management collections, legal administrative support, or housing subsidy administration preferred. • Familiarity with eviction procedures and landlord-tenant law is a strong plus. • Prior experience working with housing subsidy programs (Section 8/HCV, PBRA, or similar) strongly preferred. • Familiarity with HAP contracts, voucher administration, or HUD/agency compliance preferred. • Strong written communication skills — ability to draft professional notices and correspondence. • Excellent organizational skills with the ability to track multiple cases and accounts simultaneously. • Proficient in Microsoft Office Suite (Word, Excel, Outlook). • Experience with property management software (Entrata or similar) preferred. • Ability to work independently and meet strict deadlines. • High level of discretion and professionalism when handling sensitive resident information. • Willingness to complete affordable housing compliance training as required. TCS preferred/required within first 6 months of hire. • English proficiency is required.
🏖️ Benefits
• Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates. • Room to Grow: We offer real opportunities for career growth and professional advancement within the company. • Competitive Salary • Work from Home / Remote Work Hours: Must be available during core US East Coast hours (8:30 AM – 5:00 PM).
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