Per Diem RN, Care Advisor – Triage

🔥 30 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $45 / hour

⏱ Part Time

🟢 Junior

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Chapters Health System

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare Insurance • Non-profit

Chapters Health System is a comprehensive healthcare organization recognized as a Great Place to Work® for seven consecutive years. It operates a variety of services including palliative medicine, hospice care, and grief services across the Mid-Atlantic and Southeast regions of the United States. Chapters Health System is dedicated to offering coordinated, compassionate care for patients of all ages and conditions, with an emphasis on emotional and spiritual support. The organization also engages in community support through volunteer opportunities, personal and corporate giving, and its Life's Treasures Thrift Stores. As a not-for-profit, Chapters Health System is committed to being a supportive partner for patients, families, and healthcare professionals.

📋 Description

• Triages after-hours phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills. • Provides telephone advice and education for patient needs. • Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services. • Positively promotes and clearly explains benefits of Chapters Health System’s services. • Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data. • Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). • Provides reassurance on the phone to patients and families. • Assists in finding solutions to their questions and/or recognizes the need for an in-person visit. • Coordinates in-person visit when needed/or requested. • Assists the patient and family to achieve the desired comfort levels. • Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. • Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).

🎯 Requirements

• Current Florida or multi-state license to practice as an RN • Minimum of one (1) year nursing experience; hospice or hospital experience preferred • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred • Reliable transportation to meet patients’ needs • Excellent critical decision making and problem-solving skills • Excellent clinical and assessment skills • Ability to use equipment with visual and auditory mechanisms • Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines • Ability to effectively handle stressful situations professionally and calmly with exceptional customer service • Strong patient service skills • Information seeking / probing skills • Accurate knowledge transfer • Listening, understanding, and responding • Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits • Ability to work in a cooperative team environment • Able to exhibit a sense of urgency in daily work activities • Skilled in computer operations; proficiency in MS Office software applications, online research and proven data entry and navigation skills • Available to work shifts to accommodate extended hours of operation as scheduled • Ability to perform sedentary work with frequent interruptions • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families

🏖️ Benefits

• All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.