
51 - 200 employees
đł Fintech
đïž eCommerce
Fintech âą eCommerce
Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.
đ„ 0 minutes ago
đȘđș Europe â Remote
â° Full Time
đą Junior
đĄ Mid-level
đ«đšâđ No degree required
đ» Ghost score 12%
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51 - 200 employees
đł Fintech
đïž eCommerce
Fintech âą eCommerce
Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.
âą Reconcile customer payments against invoices across the full customer base âą Match incoming payments to customer invoices and close the payment-to-invoice loop âą Investigate unmatched, partial, or unexpected items to identify root causes âą Track customer debts and follow up until payments are fully resolved, including after month-end âą Own accounts end to end and ensure reconciliations are clean, correct, and complete âą Maintain clear, well-documented working papers âą Perform spreadsheet-intensive reconciliation work in Excel using pivot tables, lookups, and large data sets âą Pull and cross-check data across multiple systems âą Collaborate with Billing, Finance, Operations, and Customer Success âą Manage requests through Slack, monday.com, and email âą Join customer calls to explain reconciliations when needed âą Explain billing and reconciliation matters clearly to non-finance stakeholders âą Identify manual, repetitive processes and improve them over time using Claude and other AI tools âą Report to the Billing & Collections Manager
âą 2+ years of experience in reconciliation, collections, billing, or accounts receivable; ideally in fintech, SaaS, or eCommerce âą Genuine ownership mindset and responsibility for accounts through resolution âą Persistence in resolving unpaid or unreconciled items, including after month-end âą Strong Excel skills, including pivot tables, VLOOKUP/XLOOKUP, SUMIFS, and large data sets âą Ability to verify and investigate broken, incomplete, or inconsistent data across multiple systems âą Strong attention to detail and discrepancy resolution skills âą Responsiveness across Slack, monday.com, email, and occasional customer calls âą Clear communication with non-finance stakeholders and customers âą Interest in using AI tools, including Claude, to reduce manual effort; prior automation experience not required âą Native or near-native English with clear, professional written and verbal communication âą Comfortable working with customers ranging from SMB to Enterprise âą Familiarity with chargebacks, payment disputes, or PSP data is an advantage
âą Full-time employment âą Remote work in Europe âą AI-assisted workflows using Claude and other AI tools
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