Associate III – Sales & Support

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🔥 8 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

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Charity Navigator

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

💼 Consulting

📣 Marketing

🤲 Charity

Consulting • Marketing • Charity

Charity Navigator is a nonprofit organization that serves as a research tool for donors aiming to make informed and impactful contributions to charitable organizations. By using data from the IRS and partnering charities, Charity Navigator offers unbiased ratings for over 225,000 charities, thus helping donors maximize the effectiveness of their contributions. The platform includes various features like the Giving Basket, which enables donors to support multiple charities in one transaction, and provides resources for effective giving, protecting donations, and tax benefits. Charity Navigator is committed to ensuring donors can give with confidence and make a real difference in the causes they care about.

📋 Description

• The Donor Engagement Specialist serves as a key ambassador for St. Jude Children's Research Hospital, delivering exceptional donor experiences. • Responsible for building and maintaining relationships with donors, volunteers, event participants, and community partners through multiple communication channels. • Provide exceptional service through inbound and outbound phone calls, email, chat, text, and social media. • Efficiently resolve donor inquiries, requests, concerns, and complex issues while delivering a positive donor experience. • Apply fundraising, sales, customer service, and account management techniques to recruit, retain, and cultivate participants across campaigns. • Identify opportunities to increase participation and revenue through strategic fundraising conversations, goal setting, participant coaching, and upselling opportunities when appropriate. • Gather, document, and analyze donor and volunteer feedback to identify trends, improve the donor experience, and provide insights that support campaign enhancements.

🎯 Requirements

• Strong customer service orientation with a passion for delivering exceptional donor experiences. • Excellent interpersonal, verbal, and written communication skills across multiple channels, including phone, email, chat, text, and social media. • Proven ability to build and maintain relationships with donors, volunteers, participants, and internal stakeholders. • Strong problem-solving, conflict resolution, and negotiation skills. • Ability to manage multiple priorities and adapt in a fast-paced, metrics-driven environment. • Demonstrated attention to detail and ability to maintain accurate records and data integrity. • Ability to manage sensitive and confidential information with discretion and professionalism. • Strong research and analytical skills with the ability to investigate transactions, discrepancies, and donor concerns. • Proficiency with Microsoft Outlook, Word, Excel, internet-based applications, CRM systems, and contact center technologies. • Ability to learn and effectively navigate multiple software platforms and fundraising systems. • Ability to communicate effectively with individuals at all organizational levels. • High School Diploma or GED required. • Minimum of two (2) years of experience in customer service, contact center operations, fundraising, sales, account management, donor relations, or a related field. • Experience working in a nonprofit, fundraising, customer engagement, or call center environment preferred. • Bilingual proficiency in English and Spanish (written and verbal) preferred. • Experience supporting fundraising campaigns, donor stewardship, volunteer engagement, or peer-to-peer fundraising initiatives preferred. • Knowledge of CRM systems and donor management platforms preferred.

🏖️ Benefits

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans)​ • 401K Retirement Plan with 7% Employer Contribution • Exceptional Paid Time Off • Maternity / Paternity Leave • Infertility Treatment Program • Adoption Assistance • Education Assistance • Enterprise Learning and Development • And more