Customer Service Representative

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Charles Joseph

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

Charles Joseph is all about connecting exceptional talent with fast growing B2B, DTC, and SaaS companies in marketing, media, and tech sectors.

📋 Description

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or possible processing payments • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required

🎯 Requirements

• 18 years of age or older • Be proficient in PC operation and navigation • Able to work independently • Have excellent communications skills, both oral and written • Ability to work in a constantly changing and fast paced environment • Ability to stay composed and objective • Strong listening skills