Charlie Health
Healthcare Insurance • Wellness
Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.
Admissions Manager
August 23
Charlie Health
Healthcare Insurance • Wellness
Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.
📋 Description
• Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources • Lead hiring, training and performance reviews for Admissions Coordinators • Coordinate team schedules and workload distribution to ensure efficient operations • Responsible for delivering high contact center service levels and call quality • Ensure team is consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program • Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program • Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met • Develop and implement best practices across the Admissions and Discharge process • Partner with Executive Leadership to update the business on Admissions team performance
🎯 Requirements
• 3+ years of experience leading or mentoring a team of Admissions and/or Sales Reps • 3+ years of sales experience in a healthcare admissions setting • 1+ years of Salesforce experience • Strong proficiency in multitasking and operating in a high-paced environment • Familiarity with HIPAA policies is a plus • Experience working with adolescents and young adults in a mental health context a plus • Proficiency in Microsoft Office and Google Suite
🏖️ Benefits
• Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here.
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