Client Success Manager

October 27

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Chartbeat

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Media • Analytics • SaaS

Chartbeat is a company that provides powerful software solutions for media companies, enabling them to optimize content, grow loyal audiences, and enhance strategies through insightful analytics. The company's tools, such as Chartbeat for Publishing and Datastream, offer real-time data and insights, allowing editorial and marketing teams to make informed decisions rapidly. Chartbeat is trusted by thousands of content teams globally, providing real-time monitoring and analytics to improve engagement and usability. The platform is especially beneficial for newsrooms, editorial brands, and marketing needs, helping to consistently optimize content strategy and execution.

51 - 200 employees

Founded 2009

📱 Media

☁️ SaaS

💰 $7M Venture Round on 2018-07

📋 Description

• Become an expert in the features, benefits, and application of the AdBook+ platform and use that knowledge to configure features and answer technical questions. • Manage the client relationship and gain ‘Trusted Advisor’ status • Serve as a Client Advocate, and work closely with our Product and other internal teams to contribute to platform improvements and priorities • Provide business, technical, and product knowledge in support of post sales activities to ensure client satisfaction • Perform quarterly business reviews and work to develop retention and revenue growth strategies • Mentor, train, and support peers as needed

🎯 Requirements

• A strong passion for the client’s success! • A desire to continually grow and demonstrate your knowledge of our products. • Ability to analyze and manage your accounts on an ongoing basis, conduct discovery calls, problem solving and emerging needs identification • Ability to perform and convey beginner to complex level software applications instruction • Strong technical, analytical, troubleshooting and systematic problem-solving skills • BS or MS in Computer Science, Economics, Business Administration or any quantitative and analytical discipline • Demonstrated successful client interaction skills • Ability to communicate with a broad audience, from entry level through executive • Excellent interpersonal skills; able to work independently and as part of a team • Prioritization and time management skills • Must have a passport and be willing to travel as needed when deemed safe/beneficial to our clients.

🏖️ Benefits

• Comprehensive Health, Dental, and Vision Insurance • 401K with company match (100% of the first 3% and 50% of the next 2%) • Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents • Phone and internet stipend • Wellness, learning, and coworking reimbursements • Flexible work hours • Unlimited PTO • 11 paid holidays and December holiday closure • Company-wide outings