Bilingual LPN, Inbound Care Coordinator I

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🕒 October 24, 2025

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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ChartSpan Medical Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🤝 B2B

SaaS • B2B

ChartSpan Medical Technologies is a healthcare technology and services company that partners with primary care practices, specialty clinics, rural health clinics (RHCs) and federally qualified health centers (FQHCs) to deliver preventive care programs. It provides full-service Chronic Care Management (CCM), Advanced Primary Care Management (APCM), Annual Wellness Visit software, Remote Patient Monitoring (RPM) enrollment and quality improvement services that help practices increase revenue, improve patient outcomes and reduce total cost of care. ChartSpan emphasizes secure, compliant platforms (SOC 2 Type II, HIPAA) and operational enrollment and care coordination support to scale value-based care programs.

📋 Description

• Inbound call management and patient engagement. • Responding promptly to all incoming patient inquiries via phone, email, or live chat. • Outbound calls to patients as needed. • Assist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team. • Review and handle other patient-centered ancillary tasks such as reviewing and transcribing medical records. • Addressing and sourcing additional patient resources, and resolving urgent patient account matters. • Support the Provider Relations Specialists team as needed with patient and provider communication. • Obtain and send record requests via fax, ensuring accuracy and efficiency.

🎯 Requirements

• Current active, compact LPN/LVN license • Fluent in Spanish and English; comfortable with detailed medical conversations • Excellence in following established clinical protocols and procedures • Flexibility and adeptness in switching tasks effectively • Eagerness to assist fellow co-workers and contribute to team success

🏖️ Benefits

• Full benefits