Senior Customer Solutions Engineer

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Checkly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

☁️ SaaS

🔌 API

💰 $10M Series A on 2021-06

SaaS • DevOps • API

Checkly is a developer-focused company that provides a code-first synthetic monitoring solution specifically designed for modern DevOps, platform engineering, and SRE teams. It offers a comprehensive suite of monitoring tools, including end-to-end (E2E) testing, synthetic monitoring, API monitoring, and alerting, with powerful integrations for various CI/CD pipelines and popular developer tools like GitHub, Slack, and Jenkins. Checkly allows developers to write, test, and deploy monitoring checks as code, enabling version-controlled monitoring and reducing mean time to resolution (MTTR) by detecting issues before they impact users. Its platform supports seamless integration into existing workflows, providing essential dashboards and incident management capabilities to ensure the reliability and availability of web applications and APIs.

📋 Description

• Become an expert on Checkly and the Monitoring space. • Work with valuable customers in different stages across pre- and post-sales. • Assist prospects with technical evaluation of Checkly from demo to implementation. • Speak with customers directly and share learnings with Product and Engineering. • Assist in continuously improving technical documentation, processes and policies. • Involved in Customer Support during onboarding to learn the platform.

🎯 Requirements

• Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred). • 5+ years experience in a Solutions Engineering, Sales Engineering, a Customer Solutions or a Forward Deployed Engineer role. • Experience working in dev-tools SaaS companies. Observability, monitoring, or testing background is preferred, but not required. • Ability to use AI tools to accelerate customer-facing work: researching prospect environments, generating tailored demo code, building proof-of-concept repos etc. • Ability to be autonomous and self-motivated in a remote-first work environment. • Exceptional empathy and curiosity. You love working with customers and take pride in seeing them succeed. • Proactive and ownership-oriented mindset to help build long-lasting partnerships with Checkly’s customers. • Excellent spoken and written English skills. • Located in Europe, UTC+1 and UTC+2 time zones.

🏖️ Benefits

• Stock options • 27 days of paid vacation • Paid sick leave & up to 14 weeks of paid parental leave • Annual company on-site • Employment & contractor options