Senior Customer Success Manager, CSM

🔥 12 hours ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Checkmate

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🛍️ eCommerce

🤖 Artificial Intelligence

👥 B2C

💰 $15M Series A on 2023-06

eCommerce • Artificial Intelligence • B2C

Checkmate is an AI-powered shopping network and browser extension/app that personalizes offers and coupon codes based on who you are and your shopping behavior. It aggregates merchant deals and exclusives, surfaces curated collections and trending savings, and provides an app and Chrome extension to help consumers discover and unlock targeted discounts while shopping online.

📋 Description

• Onboarding & Activation • Lead onboarding for new brands, from kickoff through go-live • Configure each brand's offers, channels, and audiences for their goals • Set success metrics and a clear first-30-days plan with every brand • Get brands to first revenue quickly and cleanly • Account Management • Own a book of brands as their main point of contact • Run regular check-ins, business reviews, and performance recaps • Track account health, usage, and renewal timelines • Get ahead of risk before it reaches a renewal • Retention & Growth • Own renewals across your book • Identify expansion opportunities and build the case with data • Turn strong results into case studies and references • Cross-Functional Execution • Work with Rev Ops to translate performance into account actions • Bring brand feedback to Product and Ops, and flag what matters • Partner with Sales on clean handoffs and account planning • Build for Scale • Help standardize onboarding playbooks and account templates • Improve CS workflows and reduce manual steps • Contribute to repeatable processes as the team grows • Why This Role MattersBrands come to Checkmate for incremental revenue. You're the person who makes sure they get it, and that they stay to get more. When your brands are live, growing, and renewing, the whole business compounds. This is one of the most direct lines to revenue we have, and it's yours to own.

🎯 Requirements

• You build trust fast, and people want to keep working with you • You're energized by ownership and comfortable being the single point of accountability for an account • You read the data, find the story in it, and turn it into a recommendation a brand will act on • You stay organized and move fast when you're juggling a lot at once • You're genuinely curious about ecommerce and what makes brands grow • 3+ years in customer success, account management, or partnerships, ideally in martech, ecommerce, or SaaS • A track record of retaining and growing a book of business • Comfort with performance data and the ability to turn metrics into a clear narrative • Sharp communication, whether you're running a business review or writing a follow-up • Bonus: you already know the DTC stack (Klaviyo, Attentive, Shopify) or have worked with DTC brands

🏖️ Benefits

• Solve real problems: Help DTC brands unlock millions in missed revenue • Work with top brands: Partner with category leaders like Brooklinen, Quay, and ColourPop • Growth opportunity: Exposure to AI, martech innovation, and fast-moving eCommerce • Competitive base salary + commission package • Equity in a fast-growing, venture-backed company • Traditional medical/dental/vision/other healthcare coverage • 4 weeks PTO + health days • 401k plan • Monthly gym membership reimbursement • Company retreats and team get togethers 🏝 • Remote-first culture (preference for those near major cities - NYC, LA, SLC, Miami, Chicago, etc.)