Field Representative, Automotive

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CHEP

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

🍽️ Food & Beverage

📣 Marketing

Automotive • Food & Beverage • Marketing

CHEP is a global leader in supply chain management, offering pallet and container pooling solutions. The company provides high-quality wooden and plastic pallets for industries, automobile supply chains, and retail environments. With a focus on sustainability, CHEP operates a circular economy model, reusing and recycling containers to minimize waste and reduce carbon footprints. They maintain a vast network of service centers and facilitate efficient, sustainable logistics for some of the world's largest companies, leveraging their extensive reach to enhance supply chain efficiency and collaboration worldwide.

📋 Description

• Lead resolution of complex and critical customer inquiries and provide first-level support • Collaborate with Key Account Management, Finance, Operations, Logistics, and other internal stakeholders to resolve customer issues • Conduct root cause analysis and implement long-term corrective actions • Oversee billing disputes and discrepancies in ERP systems • Monitor customer account performance using control and financial reports • Maintain accurate customer records and service-related data in CRM systems • Support customer engagement initiatives through coaching, feedback, proactive communication, and quality monitoring • Manage high-priority service delivery and order fulfilment issues • Identify operational enhancements and streamline processes • Lead implementation and onboarding of new customer programs • Build and maintain relationships with automotive customer stakeholders across multiple locations • Conduct customer visits, business reviews, and operational assessments • Drive customer satisfaction while balancing business objectives and operational priorities

🎯 Requirements

• Experience in Account Management, Customer Operations, Customer Service, Logistics, Supply Chain, or related fields • Strong analytical and problem-solving skills • Ability to work independently in a fast-paced environment • Experience with SAP, Salesforce, and advanced Excel reporting • Excellent communication and presentation skills • Fluent English and Spanish • Willingness to travel approximately 40-50% within Mexico

🏖️ Benefits

• Hybrid Work Model • Work-life balance and flexibility • Exposure to cross-border operations • Equal opportunity workplace committed to diversity, respect, and employee development