Product Manager, CEH

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Chili Piper

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 Secondary Market on 2021-04

B2B • SaaS • Productivity

Chili Piper is a demand conversion platform that offers solutions such as one-click scheduling, live chat engagement, form and lead routing, and integration with Salesforce. The platform is designed to convert leads into meetings quickly, automate lead distribution, and streamline processes across marketing and sales. Chili Piper aims to enhance the sales experience by improving lead routing efficiency and reducing the need for multiple tools through its all-in-one platform approach. The company's solutions help increase meeting conversion rates and improve overall revenue pipeline efficiency for businesses, particularly B2B teams.

📋 Description

• Own ChiliCal, Ecosystem, and Handoff end to end, from market and customer evidence through adoption, iteration, and long-term business impact • Define the first audience for every bet and protect that focus as new requests, edge cases, and opportunities emerge • Identify the right problems to solve and turn complex scheduling, integration, and routing workflows into clear product direction • Define value, viability, priority, and success metrics, including what should trigger first adoption • Monitor adoption and real usage after launch, then use what you learn to improve the product and shape what comes next • Keep these connected surfaces coherent, so changes across ChiliCal, Ecosystem, and Handoff work together rather than against each other • Partner with Product Design on the experience, first-use path, and product-side enablement • Partner with the Product Engineering Lead on solutions that are technically sound and practical to deliver • Prioritize ruthlessly and make clear calls when the problem is complex and the answer is not obvious • Hold a high standard for quality. You do not ship things you would not want to use yourself.

🎯 Requirements

• Senior-level experience managing complex B2B SaaS products, with clear ownership of a product area or major initiatives • Strong product judgment, with the ability to find problems worth solving and make informed tradeoffs in ambiguous environments • Hands-on use of AI tools in day-to-day product work, with good judgment about where AI genuinely improves a product experience • The ability to simplify complexity and turn customer evidence, data, and technical constraints into clear product decisions • Deep curiosity about users and markets, and a habit of building conviction through direct evidence • Comfort in technical domains and credibility with technical users and engineering partners • A bias toward focus and shipping narrow to learn quickly • Experience working closely with Engineering, Design, and cross-functional partners in a fast-moving environment • The drive to build products that solve real problems and get used, not just shipped.

🏖️ Benefits

• Unlimited vacation (and we *do* mean it, and we *do *take it!) • Generous health, dental, and vision insurance • Any equipment/software/tech that you need to do your job • Annual professional development stipend of $2,000 USD • Equity - all Pipers receive stock options • Annual company retreat in epic locations (past trips: Paris, Morocco, Tulum, Iceland, Ibiza, India). Check out the video from last year’s retreat in Tenerife.