Genesys Platform Program Lead

🔥 8 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $138k - $190k / year

⏰ Full Time

🟠 Senior

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💳 Fintech

Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Own the solution architecture for Genesys Cloud CX • Be the internal reviewer for every significant architectural decision made by our Systems Implementer and Managed Services Provider • Lead complex Genesys initiatives — from new AI platform integrations to major IVR redesigns • Own the Genesys vendor relationship on behalf of Operations & Member Experience • Drive platform effectiveness through data — measuring utilization and feature adoption • Participate in CAB (Change Advisory Board) governance as the platform technical authority • Build institutional knowledge that outlasts any one vendor or individual

🎯 Requirements

• 5+ years of experience in contact center platform operations, architecture, or technical program management • Deep hands-on knowledge of Genesys Cloud CX, including Architect (IVR/flow design), ACD routing, queue management, skills-based routing, and platform administration. • A track record of holding SIs or MSPs accountable • Strong solution architecture skills • Experience leading complex, multi-workstream technical programs with third-party implementers • The ability to move fluidly between deep technical design and clear communication with non-technical stakeholders • Bonus points for: Genesys Cloud CX Architect Certification; experience with CCaaS migrations; familiarity with Zendesk, NICE IEX, Okta/SCIM, or bot/AI integrations; background in financial services or regulated industries; or experience with Terraform-based Genesys configuration.

🏖️ Benefits

• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • Annual wellness stipend to use towards eligible wellness related expenses • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!