Insights Analyst, Dispute Experience

🕒 Yesterday

🇺🇸 United States – Remote

💵 $138k - $190k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💳 Fintech

Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Translate complex data signals into root-cause narratives and actionable operational or product recommendations. • Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops. • Build enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud Ops and Dispute Ops. • Conduct in-depth workflow and lifecycle analyses—such as examining interaction patterns, segment behaviors, and before/after performance changes. • Partner with Product, Engineering, Fraud Strategy, and Ops to evaluate and improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools. • Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions. • Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps. • Work closely with Operations, Risk, Product, and Engineering to ensure shared understanding of problems and alignment on solutions.

🎯 Requirements

• Bachelor’s degree in a quantitative field (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering) • 5+ years in analytics, ideally in Trust & Safety, Fraud, Risk, or Support Operations • Advanced SQL skills (complex joins, window functions, CTEs) • Proficiency in Python or R for experimentation, modeling, and data analysis • Strong understanding of statistics, causal inference, experiment design, and anomaly detection • Experience analyzing automation systems, risk models, or ML-driven workflows is a plus • Experience with BI tools such as Looker or Mode

🏖️ Benefits

• Health insurance • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • Annual wellness stipend to use towards eligible wellness related expenses • In-person and virtual events to connect with your fellow Chimers • Competitive equity package and bonuses