Senior Content Strategist

🕒 April 28

🇺🇸 United States – Remote

💵 $116k - $160k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💳 Fintech

Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Inspect Content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable, leaning into AI solutions where valuable • Own the content strategy for a defined set of LOBs and partner with a team of writers to ensure execution against set standards. • Own our agent feedback program and ensure our process enables the team to meet SLAs and deliver impact through improved content. • Inspect our editorial processes and identify ways to enable higher quality content at speed and at scale. • Partner with our Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms. • Ensure accurate reporting, insights, and actions that drive impact for the agents, our members, and Chime. • Establish standards and govern them such that the team is unified in their approach to publishing and evaluating efficacy, including agent feedback. Propose, build, and operationalize AI solutions for efficiency and consistency. • Mentor more junior members of the team across content strategy, data analyses, and delivering measurable results.

🎯 Requirements

• Bachelor’s degree required • 6+ years of experience in Content Strategy, Analysis, and Editorial Standards, ideally in a BPO or large-scale support environment • Strong analytical skills with experience creating and reporting on content quality metrics and performance data • Proven experience designing and implementing governance or quality assurance frameworks • Strong understanding of content tech and tools • Exceptional project management and stakeholder engagement skills • Experience with Content Management Systems (CMS) and reporting tools • Ability to balance strategic thinking with hands-on execution in a fast-paced environment • Demonstrated experience and willingness to influence without authority • Strong collaboration skills and willingness to Team Up

🏖️ Benefits

• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • 1% of your time off to support local community organizations of your choice • Annual wellness stipend to use towards eligible wellness related expenses • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!