Technical Implementation Specialist – QA Analyst

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Chime

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Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

1001 - 5000 employees

Founded 2013

💳 Fintech

📋 Description

• End-to-end QA planning, test case development, and execution across IVR, ACD, chat, and automation systems. • Drive regression testing, UAT, and release validation for both internal builds and vendor-delivered changes. • Conduct smoke testing post-deployment and monitor early indicators of system issues or degradation. • Serve as the primary responder for bugs, platform issues, and system anomalies surfaced by CX, WFM, VendorOps, Product, or Engineering. • Investigate issues using logs, routing logic, API behavior, and system state to identify root causes. • Collaborate with Engineering and Vendor teams to track issues through resolution, documenting impact and outcomes. • Maintain a “known issues” catalog with reproduction steps, contributing to knowledge reuse and faster resolution times. • Build and maintain dashboards for system health monitoring using tools like Datadog or equivalent. • Define and refine alerting thresholds for IVR dropouts, API latency, queue misrouting, and other critical events. • Perform regular environment checks (Dev, QA, Prod) and escalate abnormalities with clear risk descriptions. • Track system reliability trends over time and flag areas for long-term improvements. • Create and maintain technical SOPs related to QA processes, system validation steps, and incident resolution workflows. • Support broader team documentation including test artifacts, system logic flows, and partner onboarding guides. • Collaborate with Operations Enablement leads to ensure documentation is accessible, accurate, and regularly refreshed. • Work with Implementation Specialists to validate routing updates, system logic changes, and new member experiences. • Partner with Product and Engineering to align test plans and ensure clear defect reporting and fix verification. • Support vendor-side QA efforts and own coordination around release handoffs and validation gates. • Act as the QA point of contact during incidents, providing context, logs, and test results to drive faster resolution.

🎯 Requirements

• 2–3 years of experience in technical QA, systems operations, platform testing, or technical support. • Familiarity with contact center technologies such as IVR, ACD, CRM, or chat platforms. • Demonstrated ability to debug systems using logs, error responses, API requests, and routing logic. • Experience with observability platforms (e.g., Datadog, Kibana, Sentry, Splunk). • Proven ability to create and execute structured test cases, regression protocols, and UAT checklists. • Strong written and verbal communication skills, especially for technical documentation and issue reporting. • Comfort working across UI-based tools and backend configuration environments. • Experience collaborating with stakeholders across Product, Engineering, and Operations.

🏖️ Benefits

• Health insurance • 401k match • Competitive salary based on experience • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • Annual wellness stipend to use towards eligible wellness related expenses • In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!