Senior Customer Success Manager

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4 days ago

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Choco

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Artificial Intelligence • Food Distribution • SaaS

Choco is a company that provides advanced AI solutions to transform order handling processes in the food supply industry. Their platform, Choco AI, automates workflows for distributors and wholesalers, ensuring that orders coming in through emails, voicemails, SMS, and third-party providers are processed swiftly and accurately. This automation helps reduce labor costs, minimize errors, and improve operational efficiency. Choco AI seamlessly integrates with existing ERP systems to ensure real-time, streamlined order management, enhancing customer satisfaction and reducing food waste. The company's technology empowers distributors to process orders more quickly and accurately, thereby increasing sales and optimizing labor resources. Choco is not a marketplace but rather a technology partner for food distributors, enabling them to manage orders from existing restaurant clients effectively.

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Manage and own the execution of premium vendor partnerships being directly responsible for the revenue generated from each deal • Support vendor sales managers as they enter the negotiation stage and take ownership of the relationship once commercial agreements have been signed; you will be the daily point of contact to set up the partnership for success • Prepare and lead trainings for new partners to ensure a seamless onboarding process • Spend 1-2 days on site with vendors as they launch our Choco AI proposition and ensure their team is fully equipped to integrate the product in their daily operations • Upsell new propositions and agree contract renewals with your existing portfolio of partners • Liaising between your partners and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to our partners’ needs • Share vendor learnings and feedback with the product and marketing team to help drive activities towards acquisition and engagement

🎯 Requirements

• 4+ years of experience in an externally-facing project management role • You have a strong work ethic with the motivation to always improve and grow for yourself and the team • You have a can-do attitude, are willing to roll up your sleeves and get stuff done • You are an amazing relationship builder and natural communicator who is comfortable articulating complex technical solutions to internal and external stakeholders • You are able to understand a problem, get the crux of an issue quickly and implement solutions proactively • You have strong attention to detail, set and maintain high standards • You are a huge team player and have a team-first mentality • Fluent English communicator (written & spoken), German is a plus

🏖️ Benefits

• Choco is an equal opportunity employer.