Chronosphere
Enterprise • SaaS • Cybersecurity
Chronosphere is a leading observability platform designed to improve the lives of on-call engineers by providing powerful functionalities for data collection, analysis, and telemetry management. Recognized as a leader in the 2024 Gartner® Magic Quadrant™ for Observability Platforms, Chronosphere offers comprehensive solutions including an observability platform, control plane, and scalable data stores that boast 99. 99% reliability. It integrates seamlessly with open-source data collection methods like Prometheus and OpenTelemetry, ensuring efficient, cost-effective management of high-volume metrics, logs, and traces. The platform is engineered to enhance developer productivity, control observability costs, and ensure rapid troubleshooting with integrated, contextually linked data insights. Offering unparalleled data visibility and control, Chronosphere supports seamless integration and performance optimization for cloud-native and DevOps environments, making it an indispensable tool for modern enterprises.
Customer Support Engineer
Job not on LinkedIn
July 2
Chronosphere
Enterprise • SaaS • Cybersecurity
Chronosphere is a leading observability platform designed to improve the lives of on-call engineers by providing powerful functionalities for data collection, analysis, and telemetry management. Recognized as a leader in the 2024 Gartner® Magic Quadrant™ for Observability Platforms, Chronosphere offers comprehensive solutions including an observability platform, control plane, and scalable data stores that boast 99. 99% reliability. It integrates seamlessly with open-source data collection methods like Prometheus and OpenTelemetry, ensuring efficient, cost-effective management of high-volume metrics, logs, and traces. The platform is engineered to enhance developer productivity, control observability costs, and ensure rapid troubleshooting with integrated, contextually linked data insights. Offering unparalleled data visibility and control, Chronosphere supports seamless integration and performance optimization for cloud-native and DevOps environments, making it an indispensable tool for modern enterprises.
📋 Description
• Chronosphere is the observability platform built for control in the modern, containerized world. • You will be a key contributor to our Customer Success team. • You’ll address technical issues encountered by our customers. • Document and present creative solutions to customers and internal teams. • Collaborate directly with the engineering team to isolate and fix problems.
🎯 Requirements
• 5+ years of experience in an engineering or support related role. • Experience working directly with customers in a technical setting (preferably SaaS). • Customer support experience ideally in the monitoring, observability, or data pipeline space. • Experience with Kubernetes, Terraform, and significant consideration if you also have Prometheus experience. • Technical understanding and experience with: Coding/SDLC, Linux, Cloud providers (AWS, GCP, Azure), Networking, Shell • Strong communication skills both written and verbal. • Strong technical, analytic and problem solving skills that you consistently apply in an empathetic manner. • Desire and ability to learn on your feet.
🏖️ Benefits
• Health Insurance Coverage • Flexible Time Off • Competitive Salary • Stock Options • And More
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