Chuffed.org
1 - 10 employees
Founded 2013
🤝 Non-profit
🤲 Charity
Non-profit • Charity
Chuffed. org is a global crowdfunding platform specifically designed for non-profit and social enterprise projects. It offers a unique feature of zero fees, allowing users to keep 100% of the funds they raise. The platform is dedicated to supporting campaigns across various social causes, including health, education, environment, and community development, among others. Chuffed. org also provides resources and a Crowdfunding Academy to help users successfully launch and promote their campaigns, aiming to empower those who want to make a positive impact in the world.
Customer Support Specialist – Parental Leave Cover
🔥 0 minutes ago
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Chuffed.org
1 - 10 employees
Founded 2013
🤝 Non-profit
🤲 Charity
Non-profit • Charity
Chuffed. org is a global crowdfunding platform specifically designed for non-profit and social enterprise projects. It offers a unique feature of zero fees, allowing users to keep 100% of the funds they raise. The platform is dedicated to supporting campaigns across various social causes, including health, education, environment, and community development, among others. Chuffed. org also provides resources and a Crowdfunding Academy to help users successfully launch and promote their campaigns, aiming to empower those who want to make a positive impact in the world.
📋 Description
• You’ll be the kind of support person people are genuinely glad they contacted — empathetic, clear, and always one step ahead. • Your work will go beyond answering questions; you'll catch issues early, surface the insights that shape our product, and help level the playing field for every campaigner who deserves to be heard. • As the sole Customer Support Specialist on the team, you'll have real ownership of the queue and direct support from the Customer Support Lead — with a genuine say in how we improve our processes and grow the support function over time.
🎯 Requirements
• Own a busy support queue and keep it moving • Deliver timely, thoughtful responses that help us hit our support goals • Dig into technical issues, troubleshoot with confidence, and escalate when it counts • Spot patterns in customer feedback and turn them into product suggestions • Keep our knowledge base sharp, accurate, and easy to navigate • Surface community insights that keep our teams close to the people we serve • Review reported campaigns to help keep Chuffed a safe and trusted platform • Collect and verify submitted evidence to support our Trust & Safety process • Document findings accurately in our evidence management tool • You have 3+ years in customer support, ideally in a fast-paced or high-volume environment • You’re an empathetic, clear communicator — concise without ever losing the human touch • Self-directed, you’re solutions oriented and comfortable owning a queue • Comfortable troubleshooting technical issues and knowing when to escalate • Confident managing and maintaining documentation, knowledge bases, or templates • Trustworthy and careful with sensitive information — you understand that what you handle matters, and you treat it accordingly • You’re passionate about social justice and excited to help Chuffed campaigners succeed
🏖️ Benefits
• $70,000 - $75,000 p.a. + Super (depending on experience) • Do work that matters. Wake up every day knowing you’re helping people around the world fund causes they care deeply about • Be part of a team that cares. No egos, no politics - just passionate, driven people working together to support world-changing movement • Work from anywhere in Australia. We’re a fully remote team and support flexible working that truly invests in work-life balance. • Grow fast. We’re in a high-growth phase - you’ll be trusted with real ownership, big ideas, and the chance to shape our support strategy
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