CIAL Dun & Bradstreet
B2B • SaaS • Compliance
CIAL Dun & Bradstreet is a leading provider of business data and analysis in Latin America and the Caribbean, offering comprehensive solutions for improving B2B business decisions globally. They provide a wide range of services including supply management, credit decisioning, lead generation, compliance, and ESG risk management. Their platforms allow for efficient supplier management, automated credit decision processes, and mitigation of financial, legal, operational, and compliance risks. With a global database including insights from over 587 million companies, CIAL Dun & Bradstreet empowers businesses to streamline operations, enhance credibility, and optimize their decision-making workflows using tools like the D-U-N-S Number and Dunsguide. Their tools and insights offer significant improvements in efficiency, risk management, and data-driven decision-making for their customers.
Technical Support Analyst
Job not on LinkedIn
September 26
🗣️🇧🇷🇵🇹 Portuguese Required
CIAL Dun & Bradstreet
B2B • SaaS • Compliance
CIAL Dun & Bradstreet is a leading provider of business data and analysis in Latin America and the Caribbean, offering comprehensive solutions for improving B2B business decisions globally. They provide a wide range of services including supply management, credit decisioning, lead generation, compliance, and ESG risk management. Their platforms allow for efficient supplier management, automated credit decision processes, and mitigation of financial, legal, operational, and compliance risks. With a global database including insights from over 587 million companies, CIAL Dun & Bradstreet empowers businesses to streamline operations, enhance credibility, and optimize their decision-making workflows using tools like the D-U-N-S Number and Dunsguide. Their tools and insights offer significant improvements in efficiency, risk management, and data-driven decision-making for their customers.
📋 Description
• Analisar e solucionar tickets de suporte, priorizando e escalando conforme necessário • Colaborar com equipes internas para identificar e direcionar problemas técnicos complexos • Atuar em sistemas e ferramentas de monitoramento para garantir a estabilidade do ambiente de produção • Documentar procedimentos e soluções para facilitar o treinamento e acelerar a resolução de problemas futuros
🎯 Requirements
• Experiência em suporte técnico e atendimento ao cliente • Inglês intermediário/avançado • Conhecimento em Chrome Dev Tools • Conhecimento em bancos de dados (MongoDB, SQL, PostgreSQL) • Excelentes habilidades de comunicação verbal e escrita • Capacidade de resolver problemas de forma criativa e eficiente • Atitude proativa, resiliência e capacidade de trabalhar de forma independente e em equipe • Desejável: Conhecimento em JIRA, Grafana, Sentry, Prefect, plataformas No Code e integração com APIs
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