Program Leader, Network Coordinator – High School Study Abroad

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🤝 Non-profit

Education • Non-profit

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Coordinate recruitment in partnership with the Program Leader Network Manager and International Staff; manage applicant communications, schedule interviews, support candidate screening and selection processes, and collaborate with Human Resources to facilitate onboarding and hiring. • Coordinate onboarding communications and resources for newly hired Program Leaders; maintain and update Canvas training courses, coordinate virtual training sessions, and confirm completion to ensure Program Leaders are prepared for program delivery. • Coordinate Program Leader and chaperone travel logistics, flight arrangements, and travel communications. • Maintain regular communications with current and former Program Leaders through engagement initiatives; support referral programs, alumni outreach, recognition efforts, and community-building activities that strengthen the Program Leader network. • Partner with Sales and other internal stakeholders to support student recruitment initiatives, Program Leader referrals, educator outreach, and successful program delivery through effective communication and coordination. • Support Program Leader evaluation processes by administering surveys, compiling feedback, maintaining performance records, and assisting with data collection and analysis to identify opportunities for improvement. • Maintain accurate Program Leader, applicant, and alumni records within Salesforce and other systems; prepare reports, track recruitment, training, staffing, and engagement metrics, support documentation and workflow improvements, and ensure data integrity across Program Leader operations. • Participate in annual in-person trainings and ongoing professional development; provide operational support during travel weekends in the summer and peak program periods, including occasional evening, weekend, and travel responsibilities as needed; perform other duties as assigned.

🎯 Requirements

• Bachelor's degree. • One or more years of professional experience in recruitment, customer service, human resources, program coordination, education, sales, or a related field. • Excellent organizational and project coordination skills with strong attention to detail. • Strong written and verbal communication skills and the ability to build positive relationships with diverse audiences. • Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment. • Experience using CRM or database systems; Salesforce experience preferred. • Experience using learning management systems such as Canvas is preferred. • Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. • International travel or study abroad experience is preferred. • CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together.

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)