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CIEE Barcelona

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Serve as an admissions expert for students advising them on appropriate programs based on their studies and interests. • Manage large volume of emails, texts and outbound calls, address questions, solve problems and/or direct people to the appropriate CIEE team member. • Respond to inbound inquiries within a 24-hour response time. • Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process. • Organise and host information sessions, webinars, tabling events, and classroom presentations to raise awareness about CIEE programs. • Work with Institutional Relations Managers to provide support directly to partner institutions and develop strategies to better serve their students. • Meet personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership. • Support on-campus student engagement opportunities as directed by your Manager. • Attend training sessions to stay updated on product and/or company updates. • Upsell/cross-sell of products and services when opportunity arises (e.g., internships). • Document call information and input data into company CRM to keep customer records updated.

🎯 Requirements

• Bachelor's degree or international equivalent. • A minimum of 1-2 years' experience in sales and/or customer service orientated field required. • Study abroad experience strongly preferred. • Must have high “emotional quotient” (EQ); be approachable, friendly, and able to exude empathy, and control in all communications. • High aptitude for attention to detail, strong problem-solving ability, strong written and oral communication skills, a service-oriented mindset, strong organisational skills, excellent time management skills and ability to multi-task. • Ability to work independently and as part of a team. • Demonstrate initiative while also being open to feedback and taking direction when needed. • Ability to travel (5-10 trips per year) to partner institutions to provide direct support to students (e.g., study abroad fairs, on-campus events and/or initiatives, student representative support, and meetings with study abroad office staff).

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)