Junior Support Engineer

6 days ago

Apply Now

Receive Emails with Similar Jobs

Ciklum

WebsiteLinkedInAll Job Openings

Artificial Intelligence • B2B • Enterprise

Ciklum is a global digital engineering and AI-enabled product and platform services company that helps enterprises design, build, and scale AI-infused software, cloud, data, and automation solutions. It combines UX and product design with engineering, DevOps, data engineering, responsible AI, and edge/IoT capabilities to move pilots into production and deliver enterprise-ready outcomes across industries such as banking, retail, healthcare, hi-tech, automotive, and travel. Ciklum emphasizes platform-agnostic, scalable solutions—covering AI incubators, conversational AI, agentic automation, cloud and edge services, XR/AR/VR, and digital assurance—focused on transforming workflows and customer experiences for B2B enterprise clients.

1001 - 5000 employees

Founded 2002

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

📋 Description

• Gain and maintain full knowledge of the company's products and flows • Proactively working with basic customer requests and reporting bugs • Understand and analyze customers' problems, find appropriate and acceptable solutions • Responsibility for customer support cases coming from emails • Help to solve problems directly otherwise escalate the issues through the ticket system to the relevant team

🎯 Requirements

• Upper-Intermediate level of English, both written and speaking skills are required • 2+ years of experience in customer support • Proficient in Microsoft Office • Experience with Jira, Confluence, Zendesk/Freshdesk or other systems will be a plus

🏖️ Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment • Growth focus: Take on large-scale projects with a global impact and expand your expertise • Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications • Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies • Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice • Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations