Customer Success Manager

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CINC Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 Private Equity Round - CINC Systems on 2023-12

SaaS • Real Estate • B2B

CINC Systems is a cloud-based, all-in-one software platform for community association management (HOAs and COAs) that helps management companies, boards, and homeowners streamline operations and improve resident experience. The platform provides financial management and oversight (including online payments and a secure payment portal), AI-driven reporting and forecasting (Cephai), communication and resident engagement tools, online voting and surveys, maintenance/work-order coordination, compliance tracking, and centralized data and insights. CINC targets professional association management firms and homeowner boards with automation, security, and scalability; the company reports 1,000+ association management company customers, 51,000+ homeowner associations served, 6M+ doors, and $11B+ payments processed annually.

📋 Description

• Own renewal readiness for assigned accounts, including risk mitigation and value realization • Lead value-based renewal conversations in partnership with Sales when applicable • Provide proactive consulting and understand the customer's business needs • Identify customer risk signals (usage decline, support trends, NPS, stakeholder changes) and lead structured retention and recovery plans • Minimize costs by reviewing support cases for trends and developing action plans to address customer needs • Reduce churn by maintaining high customer satisfaction scores and handling escalations effectively • Develop and maintain customer success plans that define desired outcomes, usage goals, and measurable value milestones aligned to renewal success • Drive measurable and sustained product adoption by monitoring usage trends and identifying gaps • Partner closely with Product, Support, Sales, and Customer Growth teams to drive customer outcomes

🎯 Requirements

• Bachelor’s degree • At least two years of Customer Success experience • Experience in community association industry a plus • Individual must be able to work in a highly self-driven manner within a fast-paced, entrepreneurial environment • Travel included up to 30%

🏖️ Benefits

• Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities