Software Support Analyst

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CINC Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 Private Equity Round - CINC Systems on 2023-12

SaaS • Real Estate • B2B

CINC Systems is a cloud-based, all-in-one software platform for community association management (HOAs and COAs) that helps management companies, boards, and homeowners streamline operations and improve resident experience. The platform provides financial management and oversight (including online payments and a secure payment portal), AI-driven reporting and forecasting (Cephai), communication and resident engagement tools, online voting and surveys, maintenance/work-order coordination, compliance tracking, and centralized data and insights. CINC targets professional association management firms and homeowner boards with automation, security, and scalability; the company reports 1,000+ association management company customers, 51,000+ homeowner associations served, 6M+ doors, and $11B+ payments processed annually.

📋 Description

• Reproducing the customer issue to determine root cause and appropriate corrective action • Resolving customer issues that do not require development team intervention • Documenting and forwarding customer requests for modification or enhancement to the appropriate team and providing feedback to the customer on such requests • Providing thorough, accurate, and professional responses to customers, including step-by-step instructions for using any component of the system, via email or phone • Building rapport with customers so that CINC is known for providing outstanding service and support • Creating user documentation to handle frequently asked questions • Training customers or other staff to increase the skills of the end users to reduce repeat cases • Assisting the training and implementation teams, as needed

🎯 Requirements

• High School Diploma or equivalent • Basic understanding of core accounting principles, including Generally Accepted Accounting Principles (GAAP), Accounts Payable, Accounts Receivable, accrual and cash basis accounting and financial reporting • Familiarity with banking terminology and processes • Experience with business payment networks (e.g., ACH/NACHA rules, wires) Preferred • 2+ years of software support experience • Proficiency with Microsoft Office Suite • Detailed oriented, organized and able to multi-task • Self-starter with a passion to exceed customer expectations • Strong analytical thinking • Familiarity with the Community Association Industry and Salesforce are a plus

🏖️ Benefits

• Great benefits in a hybrid work environment