Senior EMR Analyst – Epic Cheers CRM

November 21

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Cincinnati Children's

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Healthcare • Non-profit • Education

Cincinnati Children's is a leading children's hospital dedicated to providing exceptional healthcare services for infants, children, and adolescents. The hospital offers a wide range of resources, including urgent care, specialty care, and clinical trials. With a commitment to education, research, and community support, Cincinnati Children's aims to deliver the best outcomes and ensure the comfort of young patients and their families.

10,000+ employees

Founded 1883

🤝 Non-profit

📚 Education

📋 Description

• Build/Configuration/Release Mgmt • Analyze, design, implement, and maintain complex systems that greatly improves clinical care and patient management. • Support system testing. • Document testing outcomes. • Drives process improvement efforts. • Demonstrates advanced problem solving and technical solution skills. • Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions. • Contributes to strategic planning efforts. • Leads strategy and innovation in applicable clinical systems training and build environments to ensure currency and usability. • Independently develop and mentor others on education technology content for applicable use. • Drive the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need. • Leadership and Mentoring • Take ownership of tasks with sense of urgency and drive them to completion. • Independent in work effort, escalating when appropriate. • Coordinate necessary resources and communicate impacts to the user community. • Collaborate with other team members to resolve issues and foster success with the customer base. • Serves as a mentor when working through details of a problem to reach a positive solution. • Set strategy and vision to support a user base through clinical system training and the creation and curation of expert education and training materials. • Strategize with end users to ensure that clinical system applications and accompanying training programs and materials remain current and support patient care delivery processes. • Network with internal and external experts to identify best practices for clinical system use and training. • Promote use of industry best practice tools for efficiency and innovative education and learning. • Professional Growth & Development • Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections. • Conduct and participate in instructional sessions. • Use knowledge to improve skills. • Develop and maintain positive relationships, both internal and external to CCHMC. • Motivate people and encourage teamwork. • Work well with others and fosters a positive team environment. • Use knowledge to drive innovation. • Prepare oral and written presentations. • Project Management • Lead the design, development, and implementation of new and enhanced EMR requests. • Develop and manage project plans and other project-related documentation for complex projects. • Manages multiple moderate to complex projects independently. • Determine the scope of complex projects. • Coordinate the appropriate resources needed. • Independently prioritize assigned tasks and projects. • Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues. • Independently works with cross functional teams to ensure proper integration. • Consult with and support the end user community to develop and validate requirements for system solutions. • Work with 3rd-party developers to review potential software development solutions for integrated build issues. • Manage Customer Relationships • Develop collaborative professional relationships with customer group and key stakeholders. • Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. • Plan, execute, and support a user base through clinical system training and the creation and curation of expert education and training materials. • Adhere to and promote continual adoption of change management policies and procedures. • Strong sense of personal accountability. • Model outstanding customer service behavior, including timely and effective follow-up with customers. • Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).

🎯 Requirements

• Bachelor's degree in a related field OR equivalent combination of education and experience • 5+ years of work experience in a related job discipline • Existing or current Epic certifications strongly preferred, especially in: • Cadence • Ambulatory • MyChart • ADT (nice to have but not required) • Hands-on experience working within at least one of the Epic modules listed above. • Ability to obtain the Epic Cheers certification within 3 months of hire (required). • Demonstrated experience supporting EMR workflows, clinical operations, or patient access processes in an Epic environment. • Proven ability to partner with clinicians, and Epic operational teams, with IT to translate workflows needs and deliver effective Epic solutions. • Familiarity with healthcare data standards, patient scheduling/registration concepts, and frontline end-user support.

🏖️ Benefits

• Medical coverage starting day one of employment. • Competitive retirement plans • Tuition reimbursement for continuing education • Expansive employee discount programs through our many community partners • Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions • Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group • Physical and mental health wellness programs • Relocation assistance available for qualified positions