Manager, Salesforce Administration

🔥 8 minutes ago

🌐 Spain, Czechia – Remote

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⏰ Full Time

🟠 Senior

🔴 Lead

🌐👷 Salesforce Administrator

👻 Ghost score 10%

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Logo of Cint

Cint

1001 - 5000 employees

Founded 2004

💼 Consulting

📣 Marketing

💰 Venture Round on 2016-01

Consulting • Marketing • Market Research

Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.

📋 Description

• Lead and develop the Salesforce team, setting priorities, standards and expectations • Act as senior escalation point during incidents, complex delivery decisions and stakeholder conflicts • Own the health and evolution of Sales Cloud, Service Cloud and Experience Cloud • Set and enforce platform standards for configuration, automation, data models, documentation, testing and technical debt • Perform hands-on Salesforce administration, including Flow automation, permissions, validation rules, objects, layouts, reports, dashboards and troubleshooting • Administer users and joiner/mover/leaver processes • Configure and maintain Experience Cloud portals and external access • Manage platform roadmap, lifecycle changes, releases, sandboxes and environments • Oversee Salesforce integrations with Slack and enterprise applications • Establish API monitoring and alerting standards • Lead incident response and problem management • Own Salesforce security, access architecture, audits and compliance controls • Optimise licences, certificates, connected apps and OAuth lifecycles • Manage delivery backlog, release management, GitHub-based deployments, testing and rollback planning • Maintain configuration and change-management documentation • Improve platform support and manage technical debt • Champion data quality and provide reporting on adoption, failures, API usage, incidents, access risk and technical debt • Evaluate and safely adopt Agentforce, Salesforce AI and adjacent enterprise AI tools

🎯 Requirements

• 7+ years as a Salesforce Administrator in large, multi-team environments • Salesforce Administrator certification required • Proven people leadership, including line management, coaching, performance support, prioritisation and development of Salesforce administrators or platform specialists • Deep practical knowledge of Sales Cloud and Service Cloud • Deep Salesforce security expertise, including organisation-wide defaults, role hierarchies, sharing models, permission sets, field-level security, identity, privileged access, connected apps and audit controls • Hands-on Experience Cloud capability, including external sharing models, guest access and community configuration • Proven Salesforce DevOps and change-management experience using GitHub, including version-controlled deployment workflows, pull-request review and release governance • Experience operating API-led integrations, including monitoring, troubleshooting, authentication, limits, failure handling and coordination across technical teams • Experience managing SSL and authentication certificates and maintaining integration health • Strong declarative delivery capability, particularly Flow, data modelling, validation, Lightning configuration, reporting and environment management • Sound release and change-management experience, including sandbox strategy, source control, testing, deployment governance and production support • Confident stakeholder management • Strong solution and design judgement with understanding of platform architecture and enterprise-level data modelling

🏖️ Benefits

• Remote work permitted • Employee growth opportunities • Collaboration across global teams • Diversity, equity and inclusion • Employee referral program

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