Client Configuration Director

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Circana

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

At Circana, we measure and accelerate demand. It’s that simple. We partner with brands to address their toughest business challenges through a combination of our big data, AI data-visualization platform, and deep expertise across more than 25 industries. Our clients count on us to guide them on their next steps, and the steps after that, so they can innovate, meet consumer demand, and grow.

📋 Description

• Own client configuration and deployment of Emiri • Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements • Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team • Document and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use • Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting • Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos • Test new enhancements or fixes prior to release to ensure quality and expected behavior

🎯 Requirements

• 7+ years of experience in data analytics and reporting • Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri • Experience in configuration management, technical product operations, or client solutions roles • Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels • Experience with generative AI tools (e.g., OpenAI, Claude) • Strong communication abilities • Tech-curious mindset, comfortable learning prompt engineering and system behavior • Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems • Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred) • Working knowledge of JSON and strong attention to structure and formatting (preferred) • Exposure to low-code/no-code platforms or custom internal tooling (preferred) • Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)

🏖️ Benefits

• Flexible work arrangements • Continuous learning and growth opportunities