Circana
5001 - 10000 employees
At Circana, we measure and accelerate demand. It’s that simple. We partner with brands to address their toughest business challenges through a combination of our big data, AI data-visualization platform, and deep expertise across more than 25 industries. Our clients count on us to guide them on their next steps, and the steps after that, so they can innovate, meet consumer demand, and grow.
Client Success Manager
🔥 8 minutes ago
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Circana
5001 - 10000 employees
At Circana, we measure and accelerate demand. It’s that simple. We partner with brands to address their toughest business challenges through a combination of our big data, AI data-visualization platform, and deep expertise across more than 25 industries. Our clients count on us to guide them on their next steps, and the steps after that, so they can innovate, meet consumer demand, and grow.
📋 Description
• Support the ongoing success of Emiri client deployments • Investigate issues, coordinate resolutions, and manage communication between users, client service teams, and product development • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos • Drive continuous improvement of support processes, tools, and user education materials • Test new enhancements or fixes prior to release to ensure quality and expected behavior
🎯 Requirements
• 5+ years of experience in client support for data analytics and reporting • Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri • Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools • Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes • Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams • Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
🏖️ Benefits
• Flexible work arrangements • Professional development
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