Senior Director, Retail Client Service

🕒 April 25

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Circana

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5001 - 10000 employees

At Circana, we measure and accelerate demand. It’s that simple. We partner with brands to address their toughest business challenges through a combination of our big data, AI data-visualization platform, and deep expertise across more than 25 industries. Our clients count on us to guide them on their next steps, and the steps after that, so they can innovate, meet consumer demand, and grow.

📋 Description

• Provide senior‑level leadership for complex client relationships, translating client needs and business opportunities into effective solutions. • Build and sustain long‑term client partnerships through deep strategic insight and strong executional leadership. • Collaborate cross‑functionally to ensure seamless delivery and alignment with client goals. • Lead global teams to deliver solutions accurately and on time, while driving ongoing improvements in data quality. • Own operational performance metrics and support Complete Excellence initiatives through disciplined use of Daily Management System (DMS) routines. • Lead continuous improvement and structured problem‑solving efforts to improve quality, efficiency, and delivery outcomes. • Identify opportunities to enhance client satisfaction through improved database reporting, executive‑level analysis, and technology-driven efficiencies. • Capture and translate project requirements into clear specifications to enable successful execution. • Drive efficiencies across teams to improve delivery excellence, productivity, cost effectiveness, and elimination of waste.

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • Strong leadership skills; must be able to effectively lead internal teams, be approachable, and inspire trust • Outstanding verbal and written communication skills and professional etiquette • Ability to work in a fast-paced environment, be flexible and welcoming to change • Demonstrate strong work ethic with calmness and composure in times of uncertainty • Ability to recognize the opportunity for process improvement/standardization • Proven technical abilities, experience using Excel, and data management tools; Unify experience preferred • Demonstrated understanding of AI fundamentals, experience with Co-Pilot and automation tools preferred • Travel as business need dictates (<10%); amount depending upon location of candidate • Flexibility of work schedule to cover night and weekend work when needed

🏖️ Benefits

• Paid time off • Medical/dental/vision insurance • 401(k) to eligible employees • Bonus pay