Customer Renewals Specialist – EMEA

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Circle Cardiovascular Imaging

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Circle Cardiovascular Imaging is a market-leading expert in cardiovascular imaging, providing clinically proven solutions for cardiovascular and neurovascular imaging. Since 2007, the company has been at the forefront of the medical imaging industry, working closely with physicians and technicians to innovate and deliver exceptional patient care. Its cvi42 platform, powered by artificial intelligence, is used in over 90 countries and trusted by leading institutions like Mayo Clinic and Johns Hopkins. The platform enhances diagnostic accuracy and integrates seamlessly into clinical workflows, supporting improved outcomes and efficiency. Circle Cardiovascular Imaging partners with major healthcare companies like GE Healthcare and Siemens Healthineers to provide advanced deployment options worldwide, focusing on accessibility, interoperability, and efficiency in medical imaging technology.

📋 Description

• Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution. • Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments. • Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn. • Accurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status. • Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes. • Maintain accurate records in Salesforce and DealHub, ensuring quotes, contracts, and forecasts are up to date. • Escalate at-risk renewals early and collaborate cross-functionally to develop retention strategies. • Support transitions to subscription models (Evolve, Evergreen, TAP) and ensure customers understand value propositions. • Partner with finance to resolve billing or payment issues tied to renewals.

🎯 Requirements

• Experience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector. • Good understanding of the healthcare industry. • Excellent use of technology. • Extensive experience of Salesforce or other CRM platforms. • Structured: leads the customer through the process, is organized and responsive. • Outstanding collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations. • Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills. • Confident: believes in own abilities and can handle rejection. • Focused: does not get sidetracked, knows the destination (the "close"). • Outgoing: projects a great professional first impression is energized always. • Ability to interact with all levels of the organization. • Be detail oriented and have excellent time management skills.

🏖️ Benefits

• Competitive compensation and vacation. • Flexible working arrangements. • Employee Wellness Program. • Professional development and tuition reimbursement program. • Gratifying internal recognition/kudos programs. • Annual salary review – based on company and individual performance. • Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued.