cisbox
SaaS • B2B • Finance
cisbox is a cloud-based software provider offering AI-enabled Procure-to-Pay and invoice automation solutions. The company delivers modular, fully integrated SaaS products for invoice capture, e-invoicing, purchase-to-pay workflows, payment processing and ERP/banking integrations, targeting mid-market and enterprise B2B customers across industries such as hospitality, healthcare, tax advisory, real estate administration and financial institutions. cisbox focuses on reducing manual effort, ensuring compliance and providing scalable automation for finance, accounting and procurement teams.
Director of Customer Success
Job not on LinkedIn
November 26
🗣️🇩🇪 German Required
cisbox
SaaS • B2B • Finance
cisbox is a cloud-based software provider offering AI-enabled Procure-to-Pay and invoice automation solutions. The company delivers modular, fully integrated SaaS products for invoice capture, e-invoicing, purchase-to-pay workflows, payment processing and ERP/banking integrations, targeting mid-market and enterprise B2B customers across industries such as hospitality, healthcare, tax advisory, real estate administration and financial institutions. cisbox focuses on reducing manual effort, ensuring compliance and providing scalable automation for finance, accounting and procurement teams.
📋 Description
• Develop and implement a company-wide Customer Success strategy • Lead, coach and develop the Customer Success team (Onboarding, Support, Training, Key Account Management) • Ensure a best-in-class customer experience across the entire customer journey • Build and maintain long-term, strategic customer relationships • Analyze customer needs, usage patterns and success indicators (KPIs, Health Scores, NPS, CSAT) • Own retention, renewals, upsell and cross-sell opportunities • Work closely with Product, Sales, Marketing and Development • Manage escalations and ensure high service quality • Implement process standards, playbooks and success metrics • Strategically develop onboarding, adoption and enablement programs • Represent the “Voice of the Customer” within the company and prioritize customer feedback • Budget planning, resource allocation and forecasting for the Customer Success function
🎯 Requirements
• Several years of experience (minimum 8+ years) in Customer Success, Account Management or Consulting — within a SaaS company • Proven track record in leading and scaling Customer Success teams • Strong knowledge of the SaaS business (Subscription Management, Renewals, ARR/MRR, NRR) • Expertise in customer lifecycle management, onboarding, training concepts and support structures • Confident use of CRM and CSM tools (e.g., HubSpot, JIRA Service Management) • Experience in KPI and data analysis (churn analyses, Health Scores, NPS, CSAT) • Experience in escalation and stakeholder management • Project experience (change management, process optimization, transformations) • Strong leadership skills with the ability to inspire and develop teams • Customer-oriented mindset and high empathy • Excellent communication and negotiation skills • Analytical thinking and data-driven decision-making • Strategic mindset combined with strong operational execution
🏖️ Benefits
• Attractive compensation package • Flexible working hours and remote work options • Dynamic work environment with short decision-making paths • Individual training and development opportunities • Modern equipment and innovative technologies
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